Privacy Policy

1. Information We Collect

We collect information to provide and improve our construction-related services. The types of information we may collect include:

• Personal Information: Name, email address, phone number, postal address, and other details provided through contact forms, project inquiries, or service agreements.
• Project-Related Data: Information submitted for construction projects, such as architectural plans, specifications, or site details, which may include personal or business-related data.
• Technical Data: IP address, browser type, operating system, device information, and time zone collected automatically when you visit our website.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and links clicked, collected via cookies and analytics tools.
• Communication Data: Records of correspondence, including emails, phone calls, or inquiries submitted through our website or other channels.

2. How We Use Your Information

We use your information to deliver high-quality construction services and enhance your experience with KSM Nepal. Specifically, we may use your data to:

• Respond to inquiries, provide quotes, and manage client relationships.
• Process and execute construction contracts, including project planning and coordination.
• Improve our website functionality, user experience, and service offerings based on analytics and feedback.
• Send newsletters, project updates, or promotional materials related to our construction services, provided you have opted in to receive such communications.
• Comply with legal obligations, such as tax reporting or construction permit requirements, as mandated by Nepalese law.
• Monitor and analyze website performance and user behavior to ensure security and optimize content.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another purpose compatible with the original intent.

3. Sharing of Information

KSM Nepal does not sell, trade, or rent your personal information to third parties. We may share your data under the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors (e.g., hosting providers, analytics services, or payment processors) who assist in delivering our services, subject to strict confidentiality agreements.
• Project Partners: For construction projects, we may share necessary project-related data with subcontractors, architects, or suppliers, only to the extent required to fulfill the project agreement.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to court orders, regulatory authorities, or government agencies in Nepal.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, with notice provided to you.

All third parties with whom we share data are required to protect your information and ascendancy with applicable data protection laws.

4. Data Security

We take the security of your personal and project-related data seriously. We implement industry-standard technical and organizational measures, such as encryption, secure servers, and access controls, to protect your information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

In the case of physical project documents (e.g., blueprints or contracts), we maintain secure storage and follow strict protocols to ensure confidentiality and integrity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and deliver personalized content. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings or our cookie consent tool. Essential cookies required for website functionality cannot be disabled, but you may opt out of non-essential cookies (e.g., for analytics or marketing).

We use tools like Google Analytics to collect anonymized usage data. You can learn more about Google's privacy practices at policies.google.com/privacy.

6. Third-Party Links

Our website may contain links to third-party websites, such as those of material suppliers, regulatory bodies, or industry partners. KSM Nepal is not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Data Protection Rights

Under applicable data protection laws, including Nepal's Personal Data Protection Act (if enacted), you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or contractual obligations (e.g., retaining project records for compliance).
• Restriction: Request restriction of processing your data under certain circumstances.
• Objection: Object to processing for marketing purposes or other specific situations.
• Data Portability: Request a structured, machine-readable copy of your data for transfer to another service provider.

To exercise these rights, please contact us using the details in Section 9. We may require identity verification to process your request. Responses will be provided within 30 days, unless extended for complex requests.

8. Data Retention

We retain personal and project-related data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, contractual, or regulatory obligations (e.g., retaining project records for tax or audit purposes as required by Nepalese law). When data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

As a Nepal-based company, most of our data processing occurs within Nepal. However, if we transfer your data to service providers or partners outside Nepal (e.g., cloud hosting services), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable laws.

10. Updates to This Policy

KSM Nepal may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Significant changes will be communicated via email or a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@ksmnepal.com
Phone: +977 1 4545601
Address: Uttardhoka, Lazimpat, Kathmandu, Nepal

For data protection complaints, you may also contact the relevant data protection authority in Nepal, if established, or seek legal recourse as per applicable laws.